Terms of Service
Last updated: July 2026
1. Acceptance of Terms
By accessing or using Crellab, you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.
2. Platform Description
Crellab is a marketplace connecting brands and clients with creative professionals (content creators, cinematographers, and videographers). We facilitate bookings, handle escrow payments, and provide portfolio hosting.
3. User Accounts
You are responsible for maintaining the confidentiality of your account credentials. You must be at least 18 years old to use this platform. All information you provide must be accurate and current.
4. Booking and Payment Terms
- All prices are quoted in Nigerian Naira (NGN)
- A platform fee of 5% is added to each booking
- Payments are held in escrow until service completion; payouts are distributed through our payment partner
- Full refunds are available within 48 hours of booking
- 50% of payment is held on late cancellations
- Funds are released 1 day after the service date if no dispute is raised
Payouts are sent to the bank account details you provide. Double-check your account number and bank before you withdraw — a payout sent to incorrect details cannot be recovered, and neither Crellab nor its payment partners can be held liable for payouts made to the details you entered.
Every booking includes a 5% platform service fee, shown in the price breakdown before you pay. Payment processing charges on bookings are borne by the platform — a creator's payout is the booking total minus the platform service fee, with no hidden deductions.
Your payment is held in escrow under our release policy — the creator is only paid once you approve the work, or automatically 1 day after the service date when no dispute is raised. Funds are processed and payouts are distributed through our payment partner's secure payment infrastructure, so payments stay protected from checkout to payout.
5. Dispute Resolution
Disputes are reviewed by our admin team. We may request additional documentation from both parties. Our decision in dispute resolution is final and binding.
6. Intellectual Property
Creators retain intellectual property rights to their portfolio work. Upon booking completion, deliverables are licensed to the client as specified in the service package terms.
7. Limitation of Liability
Crellab acts as an intermediary platform and is not liable for disputes between clients and providers. Our liability is limited to the platform fee paid for the specific booking in question.
8. Account Termination
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or harm the platform community.
9. Changes to Terms
We may modify these terms at any time. Users will be notified of material changes. Continued use of the platform after changes constitutes acceptance.
10. Governing Law
These terms are governed by the laws of the Federal Republic of Nigeria.